MORA Metrology GmbH
Service & Support
Comprehensive service for your MORA coordinate measuring machines — from installation to retrofit.
Technical Customer Service
Whether for regular maintenance and calibration, retrofits or troubleshooting — our service technicians are available worldwide, competent and fast.
- Machine inspections to assess condition after periods of non-use
- Re-adjustment, calibration and acceptance
- Support for internal relocations and site transfers
- Annual maintenance and calibration with worn part replacement
- Repairs at our workshop or on-site
- Fast response with manufacturer's warranty on parts and labour
Software
Enhance your machine's performance with regular software updates. Our software service contracts ensure you always have the latest technology.
- Regular updates
- Useful new functions and improvements with each release
- Updates to data and device interfaces
- Compliance with statutory requirements
- Data protection concept review
- Compatibility with new hardware and operating systems
- User support for measuring program optimisation
- Plannable, minimised total operating costs
Training
With well-trained staff you can use the complete potential of your measuring machine and software optimally.
- Basic training for new INCA3D operators
- Advanced training including CAD measurement features
- Option training after purchasing additional INCA3D software options
- Available at our facility or on-site at your location
- Discounts for software service contract holders
Modernisation (Retrofit)
Our wide range of modernisation options keeps your measuring machines at the latest state of the art.
- Upgrade with new hardware components
- Modernisation of varnish, gears, controller and more
- Software retrofit to current INCA3D version
- Also possible for third-party machines after technical check
- Minimal downtime and restored measurement accuracy
- Cost savings compared to investing in new equipment
Service Agreements
Our products are known for their longevity and reliability. Mechanical and software service agreements ensure dependable operation at negotiated special rates.
- Maintenance & calibration at fixed special rates
- Simplified budgeting & contractually agreed scheduling
- Free phone and TeamViewer remote support
- Software hotline, remote access & update service (1–2× yearly)
- Special discounts for 3- or 5-year terms
- "Service Plus" combination agreements available
Spare Parts
MORA products are manufactured with the highest precision. Should a component fail, you receive all original spare parts at fair prices with short delivery times.
- Large central warehouse
- Best availability
- 24-hour express delivery on request
- New spare parts with manufacturer's warranty
- RBE exchange parts with manufacturer's warranty
- Direct shipment from supplier warehouse when needed
- Delivery ex works
Get in touch
We are happy to advise you on our service offerings and prepare an individual proposal.
Contact Us